FAQ's

We are based in London, home to landmarks including Big Ben, Buckingham Palace and the welovethis design studio. 

If you have any questions or need any help, our lovely team are ready and waiting to help, just get in touch on hello@welovethis.com. Seriously, say hello, you’ll make their day.

FAQ's

Are your products officially licensed though?
Yes. Oui. Ja. Sí. Tak. Enough said.

Please tell me your products are ethically made?   
We love this pale blue dot which we all call home, and we want to keep it clean and beautiful. We do everything possible to use vegan and ethically sourced clothing, and we make as much of our clothing to order as possible. No one is perfect, but we’re doing our best, and we’re obsessed with looking for ways in which we can improve even further. 

Our designs are:
• Printed with GOTS approved eco-friendly ink
• Printed fresh to order for virtually zero waste

• Shipped in plastic-free packaging where possible

We are on a mission to:
• Make everything from organic cotton where possible
• Ensure every item is ethically sourced and Fair Wear Foundation approved

How about your packaging?

Our team are always looking for ways in which we can improve our practices to and show more love planet Earth. We’ve just changed our packaging to compostable bags. Doesn’t sound too glam but we’ve applied some welovethis magic and think they look pretty cool, while being better for the planet, which is the coolest thing of all.

Swing tags and information cards are made from recycled card and printed with eco-friendly inks.

I can’t wait to get my stuff, how long does it take to dispatch orders?

As soon as you click and confirm your excellent taste in clothing, your order will virtually wing its way to us. We’ll send you a confirmation email, and your items will normally be dispatched within 2 – 5 working days. If we’re able to be super speedy and send them off sooner, we will. You’ll receive another notification as soon as your order is dispatched.

OK, I’m too excited. How long do I need to wait once dispatched?

DELIVERY AIM ONCE DISPATCHED

In order to get these amazing designs to the US & Canada and in your hands as soon as humanly possible, we’re currently shipping from the UK, meaning you have to wait a little longer for your items. We will very shortly start producing items in the good old US of A, meaning your delivery times will reduce significantly.

USA: 
TRACKED
Delivery aim from dispatch 6-11 business days

CANADA:
TRACKED
Delivery aim from dispatch 6-11 business days.


We’ll show you your shipping charges when you’re checking out. They’re based on the weight of your order, and where in the world we’re sending it.

Follow us on social Facebook , sign up to our newsletter and keep an eye on your emails to stay ahead of the game.

Please tell me you ship to my country?!
We are currently selling to these territories…

USA & NORTH AMERICA

For Non US and Canada orders hop over to welovethis.store

What's your returns policy, just in case?

As you know, we print each item freshly to order and especially for you… so pretty please do check our sizing and measurements guides (in the tabs on every product page) to make sure you’re selecting your perfect fit. You can even ask a real human by getting in touch with our team, who are always happy to help. If you do need to return anything, we understand, and can accept returns and exchanges within 30 days of making your purchase.

I have more questions… or really just want to chat to your team.
They sound fun!

We are at your service. Please email hello@welovethis.store if we can help.

 

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